icon-account icon-glass

FAQ


FREQUENTLY ASKED QUESTIONS

 
SO, WHAT IS YOUR PROCESS?
I design, cut, shape & bake the slabs of clay by hand in my home studio in small sessions. Every piece is unique and will end up with it’s own character once it’s baked.
The design & making process is a bit different with each of my designs even though all measures are taken to ensure consistency through and through. No two batches of jewellery will ever be exactly alike, but they will be pretty darn close. Pretty cool, huh?! This is simply the beauty & the nature of handmade objects, and all the more reason to add our one-of-a-kind jewellery into your accessory staples!
Please keep in mind that the picture you see in the product section, could vary slightly from the product you purchase, although it won’t be by much :)
 

HOW DO I TAKE CARE OF MY CLAY EARRINGS?

Great question, you responsible jewellery owner, you!
I have a whole section of our website dedicated to proper care of your handmade clay earrings! You can check it out here:
http://www.nightmovesatelier.com/clay-care

 

HOW FAST CAN I EXPECT MY ORDER TO SHIP?

You can expect to receive your order within 1-2 weeks depending on your location.
I currently only ship to Canada & U.S.
Due to high product demand and scheduling, my production time is 3-5 days to make and package your order. Shipping can take anywhere from 2-15 business days from there out, depending on your location.
SHIPPING UPDATE* Due to COVID-19, our nation has seen a drastic upswing in the volume of use of the postal system, they can no longer guarantee their usual delivery windows. Please be patient as we get through this together and message me if you have concerns before you order, I will do my best to answer all your questions! :) 

 

I DIDN'T RECEIVE MY ORDER. HALLLP!

WHAT?! Uncool!
Occasionally, issues arise with the post that are both unforeseen and really inconvenient to both seller & customer alike. 
If your order hasn’t arrived within the time frame noted above, like it’s hella hella late, please contact me and I will do my best detective impersonation and try to sort out the situation!
 

DO YOU ACCEPT WHOLESALE ORDERS?

HECK YES, I happily accept wholesale! Please see my Wholesale Info page on the main nav’ bar of the Night Moves web page to check the terms & conditions and wholesale ordering options. If you need further info or clarification, please e-mail me through the contact information provided on the site.